Komponen Hasil

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Dalam pembangunan Zona Integritas Menuju Wilayah Bebas dari Korupsi dan WBBM, fokus pelaksanaan reformasi birokrasi tertuju pada dua sasaran utama, yaitu:

1. Terwujudnya Pemerintahan yang Bersih dan Akuntabel

Sasaran terwujudnya pemerintahan yang bersih dan akuntabel diukur dengan menggunakan ukuran:

a. Nilai persepsi korupsi (survei ekstemal); Nilai Persepsi Korupsi merupakan hasil survei kuantitatif terhadap stakeholders yang terkait dengan suatu instansi tentang tingkat korupsi yang terjadi pada unit kerja yang mengusulkan zona integritas.

b. Capaian Kinerja lebih baik. Capaian Kinerja lebih baik dilakukan pengukuran untuk memastikan bahwa selain dari aspek pelayanan serta integritras, unit kerja juga memperhatikan ketercapaian kinerja terhadap kinerja yang diperjanjikan

2. Kualitas Pelayanan Publik yang prima

Sasaran Terwujudnya kualitas pelayanan publik yang prima diukur melalui nilai persepsi kualitas pelayanan (survei eksternal). Pelaksanaan Survey persepsi kualitas pelayanan mengacu pada kebijakan terkait survey kepuasan masyarakat (SKM) yang diterbitkan oleh Kementerian PANRB cq Deputi Bidang Pelayanan Publik.

Indeks Persepsi Kualitas Pelayanan Publik / IPKP

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